At shopatcaveshepherd.com, your satisfaction with your purchase is important to us. We encourage you to carefully consider each purchase you make in our online store. Internet purchases are unique from traditional means of commerce for various reasons and require special policies regarding merchandise returns. We take great care to provide you with the best images and detailed descriptions of our merchandise, so you can make a reasonable informed purchase decision. From time to time some items may be under construction and be missing information. We are available to answer questions via email and phone, if additional information is needed.

Easy Exchanges and Returns

Shopatcaveshepherd.com is dedicated to delighting you with your purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item(s) in unopened, and resaleable condition with proof of purchase within 30 days of your internet purchases for a refund of the item(s) minus the initial shipping charges. However, exchanges and returns cannot be made on fragrances, skincare products, cosmetics, lingerie, or any opened merchandise. 

To obtain a return authorisation number, please contact the shopatcaveshepherd.com office at 227-1453. All returns must be pre-approved via email or telephone by shopatcaveshepherd.com to be returned or exchanged at a store. See Contact Us for customer service’s email address and telephone number.