This Website ("Website") is operated by Duty Free Caribbean Holdings, which include the stores of Cave Shepherd, Colombian Emeralds International, Duty Free Caribbean, Harrisons, Pages and Total Sport ("DFCH" or "we" or "us"). This privacy policy only covers information collected at this Website, and does not cover any information collected offline by Duty Free Caribbean Holdings (unless specifically stated). All The DFCH websites, including dutyfreecaribbean.com, are currently covered by this privacy policy.

Security

Personal information provided on the Website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that says you are about to enter a secure area.

At shopatcaveshepherd.com, we are committed to providing excellent customer service and outstanding value in online shopping while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we strictly protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Cave Shepherd. Our Privacy Policy is explained in more detail below.

1. What information does shopatcaveshepherd.com collect from our online customers?

For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide visitor browsing patterns. We cannot use that data to identify you. For those who make a purchase on shopatcaveshepherd.com, in order to fulfill the order, we collect and store your name, address, shipping information, email address, purchase data, and billing information.

2. Does shopatcaveshepherd.com use "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to shopatcaveshepherd.com, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.

3. How does shopatcaveshepherd.com use the individualized information that we collect?

In addition to using the information referenced above to fulfill your purchase order, we also retain your name, address, email address and purchase information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of shopatcaveshepherd.com or our corporate affiliates, including Cave Shepherd, Colombian Emeralds International, Harrisons, Pages and Total Sport. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, email address or phone number provided below:

The Web Master
Duty Free Caribbean
Distribution Centre
Whitepark Road
St. Michael
Barbados

or

Contact us via email

We currently send emails only to those shopatcaveshepherd.com customers who request that we provide them with information about our products and services. If you have previously requested such emails, but have changed your mind, contact us by one of the methods referenced above or by unsubscribing to the shopatcaveshepherd.com Newsletter.

Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Cave Shepherd during a ten-week period. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.

4. How is the information shopatcaveshepherd.com collects stored and what security procedures do we have in place to protect the confidentiality of that information?

Currently, the shopatcaveshepherd.com customer information that we maintain is stored in our internet database and in our corporate customer database. We limit access to that information to those within our organisation. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organisation nor do we permit any such organisation to use customer information for its own business purposes.

In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others.

We use secure server technology to keep your personal information - including your billing and account information - as secure as possible. Your ordering information is encrypted using Counterpoint Online software. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.

5. How does shopatcaveshepherd.com protect the safety and privacy of children?

Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from shopatcaveshepherd.com without his or her parent's consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise. 

6. Will shopatcaveshepherd.com privacy policy change?

We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Website. A message will be displayed on our home page for a period of time that a change has been made, and the change will be highlighted within the privacy policy. You are welcome to refer to this policy each time you are considering making a purchase.

Your confidence in shopatcaveshepherd.com shopping experience is our highest priority. If you have any concerns about privacy and security that have not been answered in the above policy, please Contact us via email

Disclaimer of Liability

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to them. Use of this site also constitutes your agreement to accept responsibility for all activities that occur under your account or password. ShopatCaveShepherd.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.